Refunds & Replacements

Last updated: October 9, 2026

Placeholder policy — replace with your own refunds and replacements policy.

Damaged or defective items

Send us a photo of the item and the packaging within 14 days of delivery and we'll replace it free of charge or refund you.

Digital downloads

Because you approve your preview before purchasing, digital downloads are non-refundable once delivered. If something isn't right, contact us and we'll make it right.

How to request a replacement

Email us with your order number and a photo of the issue. We typically reply within one business day.

Questions? Email support@yourstore.com or call +1 (555) 555-5555.