Refunds & Replacements
Last updated: October 9, 2026
Placeholder policy — replace with your own refunds and replacements policy.
Damaged or defective items
Send us a photo of the item and the packaging within 14 days of delivery and we'll replace it free of charge or refund you.
Digital downloads
Because you approve your preview before purchasing, digital downloads are non-refundable once delivered. If something isn't right, contact us and we'll make it right.
How to request a replacement
Email us with your order number and a photo of the issue. We typically reply within one business day.
Questions? Email support@yourstore.com or call +1 (555) 555-5555.